Frequently Asked Questions
Need help? You may find the answers you need here.
Orders & Delivery
Do I need to create an account to start purchasing on alexiz?
No. You may checkout your purchase as a guest.
How do I login to my account online for the first time after registering my membership at the retail store?
Select login and click on “forget password". Enter the email address you used to register for your membership account at the store. You will then receive a auto-generated email to reset your password.
How do I order on your website?
Simply add the item in the preferred size and color to your shopping cart.
Proceed to check out for payment, and enter your shipping details once you have added your items to your cart.
You will receive a confirmation email from us shortly with your order details should your payment be successful.
What currency do you accept?
All prices listed are in Singapore Dollar (SGD). For customers residing outside of Singapore, your respective bank will convert your country’s currency to Singapore Dollar (SGD).
How do I pay for my online order?
We currently accept VISA/MasterCard credit card/debit card payments via Stripe as well as PayNow.
I have a discount/promo code, how do I apply it to my order?
You must create a customer account to use your discount code. After you have created your customer account on our website, you can key in your discount code under the “DISCOUNT” section and click the “APPLY DISCOUNT" button before you check out.
Please note that discount codes cannot be stacked and are only applicable for regular priced items unless stated otherwise.
How do I earn points?
Can I amend or cancel my order after confirming it?
I have not received my parcel.
How can I track my order?
All orders will be given a tracking code after the delivery is scheduled. You will receive the tracking number via email.
Should you not receive the tracking number or have issues tracking your package, please contact us at firstname.lastname@example.org
An item is missing from my order.
I have received a defective/incorrect item.
We sincerely apologize if we have sent you a defective/incorrect item!
Please email us at email@example.com and allow us 1 working day to get back to you.
For more information, kindly refer to our Return & Exchange policy.
I have purchased an incorrect size/color.
There are some discrepancies between the measurements or the color of the piece received and the information that is given.
Due to mass production, kindly note that items will only be deemed defective if the measurement discrepancy is outside of the range of 1” when it’s laid flat.
We aim to offer our customers exactly what is ordered, but due to certain conditions, there may be variations from what you see on our website and what you see in person.
The fabric colors you see on our website can vary in person due to the color variations of each photograph and each computer screen. Multiple factors can affect color display, none of which we have any control of.
Also, as we only stock a limited amount of fabric for each piece to keep exclusivity and most of our garments are hand dyed so there may be slight variations in color because of these fabric dying processes.
Thank you for your understanding of these small technicalities, we promise to provide you with Thoughtful, Versatile and Inclusive outfits.
For more information, kindly refer to our Return & Exchange policy.
Where can I find your size guide and fabric care instructions?
Each one of our product has its own measurement chart and fabric care instructions that can be found on the product page itself.
Backorder & Pre-order
What is a backorder & a preorder?
A backorder is an advanced order for an item that is currently out of stock. It usually takes 4 to 6 weeks depending on the design.
A pre-order is for a product that has yet to be put into mass production. It usually takes 4 to 6 weeks depending on the design.
Backorders and/or pre-orders will be sent out once we have received the shipment via the method of shipping that you have chosen.
How can I be notified of items to pre-order or backorder?
For backorders, you may join the waiting list for any items that are out of stock and be notified once backorders are opened.
For pre-orders, the estimated date of arrival will be indicated on the respective product page.
Any updates on the backorder and pre-order will be sent via email.
I missed the backorder and pre-order dates, can I still make a purchase?
Yes. You can continue to make a purchase for any backorder and/or pre-orders as long as you can add the items to your cart.
Why is there a delay for my backorder and pre-order?
At alexiz, we ensure that our fabric and workmanship of our product is of the best quality, this includes sourcing, production and exercising strict quality control.
In the event of a shipment delay for backorder/pre-order, we will notify you via email and we seek your kind understanding if a delay, although rare, is to occur.
Local and International Shipping
Where is alexiz based?
We are based in Singapore and using one of the strongest e-commerce infrastructures in the world.
What are your shipping charges?
For local shipping within Singapore, all orders will be charged with a flat rate of S$5 for orders that are below S$150 for members and S$120 for VIP members.
International shipping is currently not available as we want to provide the best rates for our customers. We thank you for your understanding.
What are your shipping method?
All confirmed orders (excluding pre-order/back-order) will be processed for shipping within 2-3 working days. However, delays in processing of orders may be expected during peak and sale periods.
Kindly note that if your order consists of in-stock and pre-order/back-order items, your in-stock items will be delivered via your preferred delivery method first. You will be charged an additional courier fee for the delivery of your back order/pre-order item(s) when they arrive.
However you may also opt for your in-stock items to be delivered together with the pre-order/back-order items in one delivery. If you like to do so, please let us know upon order.
These are 4 delivery methods available for our online customers.
- Standard Local Courier: S$5 (1-3 working days to reach your doorstep)
- Self-Collection at Alexiz Office (1-2 working days once order is processed)
- Self Collection at Alexiz - Bugis Junction (1-3 working days once order is processed)
- Self-Collection at The Showcase (Up to 9 working days once order is processed)
Self-Collection at Alexiz Office
You will receive an email from us once the item is ready for pick up from Alexiz Office. Pick ups will generally be ready 1 to 2 working days once order is processed.
Location: 38 Ang Mo Kio Industrial Park 2, WORK+STORE, #02-01A (Access via Lobby D), Singapore 569511
Self-Collection Hours: Monday - Friday, from 10am to 6pm
Self-Collection at Alexiz - Bugis Junction
You will receive an email from us once the item is ready for pick up from Alexiz - Bugis Junction. Pick ups will generally be ready 1 to 3 working days once order is processed.
Location: 200 Victoria Street, Bugis Junction, #03-22A, Singapore 188021
Self-Collection Hours: Monday - Friday, from 11am to 10pm