Returns & Exchange
Oops, we are sorry to hear that you are less than happy with your purchase.
Refunds are only for items with manufacturing defects and will be done via store credits.
Exchanges are only applicable for regular-priced items within 7 days of purchase (in-store) or 10 days (online).
- Discounted items
Items purchased on discount, with promo codes, during promotions, or using discount vouchers are strictly not for exchange or refund.
- Defective items
We quality check all our products so quality issues are very rare. However in the rare event that it happens, you can opt for an exchange or receive a refund in store credits.
The following should not be deemed as defects:
- Product measurement variation of less than 2cm from measurement stated on the website.
- Damage to the item due to washing or deliberate damage to the item.
- Colour variation due to the lighting of the photo compared to the received item.
- Printed designs variation in terms of symmetry/alignment/slight colour patches for individual pieces.
- Wrong Size
If your item is regular priced, you may request for an exchange within 7 or 10 days from the date of purchase, subjected to stock availability.
We are currently unable to accept refund requests for items purchased in wrong sizes.
- Change of Mind
We apologise but we are currently unable to take returns or exchanges based on change of mind.
- Wrong Item Sent to you
We are sorry about the boo-boo. Please submit a return/exchange request. We will send you the correct item(s) and a discount code for your next purchase within 3 working days.
In the event that the correct item is no longer in stock, we will process a refund via store credits to you within 3 working days.
How to Submit a Return/Exchange Request
Click here to submit your request.
A copy of your submitted request form will be sent to your email.
Our Customer Service Team will reply to your request via email within 3 business days.
If your return request is approved, a Returns Form will be attached to the acknowledgment email sent by our customer care team.
Please pack your item(s) together with a completed Returns Form together and send it to us via trackable mail or courier.
All returns/exchange requests will be attended to within 2-5 working days by our customer care team after your return/exchange parcel has reached our office.
Mail your return parcel to:
Alexiz Private Limited
81 Tagore Lane
TAG A. #03-04
Refund via Store Credits
Store credits cannot be converted into cash.
All store credits will expire 3-6 months after the date of issue unless stated otherwise. Any unclaimed store credits within the time frame will be forfeited.
A confirmation email will be sent to you once your refund request is accepted and store credits will be issued to your account within 7 working days, counting from the date of the email sent.