Return & Exchange
Terms & Conditions for Returns/Exchange
- Regular-priced items or Defective items are eligible for exchange or refund in-store credits. Items must be returned in their original condition - unworn, unwashed, and with product tag within 7 days, from the date of receipt.
- Any discounted items purchased in-store or online using promo codes, during promotions, or using store credits are strictly not exchangeable or refundable.
- We quality check all our products so quality issues are very rare. However in the rare event that it happens, sold items will only be granted exchange if defects are due to manufacturer’s fault.
- Customers can opt to do an exchange or receive a refund in store credits for receiving and returning the defective items.
- Please refer to the measurement stated in each product description before purchase, and allow 1-2cm deviation from the measurements stated due to mass production variations.
- Please ensure that all items meant for return/exchange are unworn, unwashed, unscented and unaltered.
- Please ensure that you have filled in the details correctly as the information may be used as a form of reference when your return is processed.
- All returns/exchanges must be done via a trackable source (courier/registered mail). Postage will be borne by the customer unless otherwise advised, and alexiz cannot be responsible for parcels lost in transit.
- All successful refunds will be processed excluding any paid delivery fees as store credits, within 7 working days upon receiving the returned items. Store credits expire 3 months from the date of issue unless otherwise stated.
- For exchanges, customers will be issued an invoice for Courier Fees for the item in their exchanged size to be sent out.
- Exchange will be only be allowed once per order number.
- The company reserves the right to make the final decision on all returns and/or exchanges, depending on the sole discretion of the company.
How to Return/Exchange Your Order
- Click here to submit your request.
- A copy of your submitted request form will be sent to your email.
- Our Customer Service Team will reply to your request via email within 3 business days.
Defects or Incorrect Items
Item(s) that are defective or incorrect
Attach photos of the defect or specify the incorrect item
Upon confirmation, pack your item(s) and a completed Returns Form together in a parcel. The Returns Form will be attached to the email of acknowledgment by our customer care team. Please mail the package to our office located at 38 Ang Mo Kio Industrial Park 2, Work+Store, #02-01A, Singapore 569511.
The following will not be deemed as defects:
Product measurement variation of less than 2cm from measurement stated on the website.
Damage to the item due to washing or deliberate damage to the item.
Slight color variation due to the lighting of the photo compared to the received item.
Printed designs may vary in terms of symmetry/alignment/slight color patches for each piece and this is not considered a manufacturing defect.
The company reserves the right to make the final decision on all returns and/or exchanges, depending on the sole discretion of the company.
Store credits cannot be converted into cash.
All store credits will expire 3-6 months after the date of issue unless stated otherwise. Any store credits that are not claimed within the time frame will be forfeited.
All returns/exchange requests will be attended to within 2-5 working days by our customer care team after your return/exchange parcel has reached our office.
A confirmation email will be sent to you once your return/exchange has been successfully processed and store credits will be issued to your account within 7 working days, counting from the date of the email sent.